FAQ

 

YOUR PRIVACY

  

We respect your privacy.  In order to provide you with the highest standard of oral health care, Complete Denture Care are required to collect personal information from you.  This information covers basic details such as your name, address and telephone number but it is also necessary for us to obtain from you details regarding your general health and past medical or surgical events.  Without this general health picture, your treating oral health care professional is unable to plan your care properly.

  

Naturally, some of this information is of a personal nature and some of it might be regarded as sensitive and not the sort of information that you would wish to be unnecessarily disclosed to others.

We value the need to safeguard this information and, in accordance with the principles laid down in privacy legislation and the guidelines issued by the Australian Dental Prosthetists Association, we would like to assure you that;

•This information will only be used by the treating practitioner in order to deliver the highest standard of care

•It will not be disclosed to those not associated with your treatment without your consent except as provided under the legislation and where we consider you would have a reasonable expectation of us to provide such information.

•You may seek access to the information held and we will provide this access without undue delay.  This access might be by inspection of your records at the time of an appointment or by special access or copying of information at other times.

•We will take reasonable steps to ensure at all times that the details we keep about you are accurate, complete and up to date.

•We will take reasonable steps to protect this information from misuse or loss and from unauthorized access, modification or disclosure.

•We are trained to respect these principles at all times.

If you have any queries regarding the information we collect from you and hold in your dental records, please do not hesitate to ask us.  We are acting in your interests at all times.

  

 

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